Mosla Bari Refund Policy
At Mosla Bari, we aim to provide the best quality products and customer satisfaction. If there is any issue with your order, our refund policy ensures a fair and simple process.
💰 1. Refund Eligibility
You may be eligible for a refund if:
- You received a wrong product
- The product is damaged or defective
- Items are missing from your order
- The product is expired or not usable at delivery time
⏰ 2. Refund Request Time
- Refund requests must be made within 24–48 hours after receiving the product
- Late requests may not be accepted
📦 3. Refund Conditions
To get a refund:
- The product must be returned (if required)
- The item must be in original condition (when applicable)
- Proof such as photos may be required
🔄 4. Refund Methods
Approved refunds will be given through:
- bKash
- Nagad
- Rocket
- Cash refund (in some cases)
- Bank transfer (if applicable)
Refund method depends on your original payment method and situation.
🚚 5. Processing Time
- Refunds are usually processed within 3–7 working days after approval
- Time may vary depending on payment method
❌ 6. Non-Refundable Cases
Refunds will not be provided for:
- Used or opened food items (unless defective)
- Damage caused by customer misuse
- Change of mind after delivery (in most cases)
- Requests made after the allowed time period
📞 7. How to Request a Refund
To request a refund, contact us:
📞 Phone :01832096688
Please provide:
- Order details
- Reason for refund
- Photo/video proof (if available)
📍 8. Our Address
📍 Address: Dilkusha, Dhaka-1000
❤️ 9. Our Commitment
At Mosla Bari, we value your trust. We always try to:
- Resolve issues quickly
- Provide fair solutions
- Ensure customer satisfaction
🙏 Thank You
Thank you for choosing Mosla Bari. Your satisfaction is our priority.