Mosla Bari Exchange Policy
At Mosla Bari, we want to ensure that you receive the correct and best-quality products. If there is any issue with your order, you can request an exchange under the following conditions.
🔄 1. Exchange Eligibility
You can request an exchange if:
- You received a wrong product
- The product is damaged or defective
- The product is expired at the time of delivery
- Items are missing or incorrect in your order
⏰ 2. Exchange Time Limit
- Exchange request must be made within 24–48 hours after receiving the order
- Requests after this time may not be accepted
📦 3. Conditions for Exchange
To process an exchange:
- The product must be returned (if required)
- Items should be in original condition (if applicable)
- Proof such as photos or videos may be required
🚚 4. Exchange Process
- Contact our support team
- Explain the issue with your order
- Share order details and proof (if needed)
- Our team will review your request
- Approved items will be replaced with correct products
📞 5. How to Request Exchange
Please contact us:
📞 Phone :01832096688
Provide:
- Your name
- Order details
- Problem description
- Photo/video proof (if possible)
❌ 6. Non-Exchange Items
Exchange will not be accepted for:
- Used or opened food items (unless defective)
- Damage caused by customer misuse
- Change of mind after delivery (in most cases)
📍 7. Our Address
📍 Address: Dilkusha, Dhaka-1000
❤️ 8. Our Commitment
At Mosla Bari, we always try to ensure:
- Fair customer service
- Quick problem resolution
- Quality product delivery
🙏 Thank You
Thank you for choosing Mosla Bari. We appreciate your trust and support.